An email came yesterday from a woman who had plenty of questions about our website, www.ScentSationals.com, and our consequent shipping procedures and I thought to myself, "There are probably others out there who want this information, too". Here are the questions she's asked (Q's) followed by our answers (A's).
Q--How do you send the waxes?
A--We ship directly through UPS.
Q--How long after receiving the order do you ship it out?
A--Orders are usually filled as soon as we receive them, though sometimes due to unforeseen circumstances, it takes a little longer. For instance, UPS does not ship to PO Boxes. If the customer lists a PO Box in the Shipping Information, our ScentSationals Customer Support Team has to contact that customer and get a physical address. Sometimes, if the customer is out of town, or at work, this may take a few days and delay the shipping.
Q--How long does it generally take to receive an order?
A--When an order has been shipped, an automatic email informs the customer that their ScentSationals Wickless Candle Warmers and Waxes are on their way! The customer can then expect the package within 3-7 business days.
Q--What is the cost to send it?
A--Shipping costs vary depending on the weight and size of the package and how far away the customer lives from our offices here in Provo, UT. Our cheapest shipping is UPS Ground, averaging approximately 7-12 dollars, and we charge directly what UPS charges, not slipping in an extra buck for our personal benefit.
Q Can you purchase an order and have it sent to someone else?
A--Absolutely, just put that person's name and address in the Shipping Information column, then put your information in the Billing Information column.